Frequently Asked Questions

Product

What makes rizkia sunglasses different?

We design sunglasses with intention. Every frame is developed to perform in daily wear while maintaining a refined, contemporary aesthetic, without compromise between style and function.

Do Rizkia sunglasses offer uv protection?

Yes. All Rizkia sunglasses provide 100% UV400 protection, blocking both UVA and UVB rays to help protect your eyes in all conditions.

Who are rizkia sunglasses for?

Rizkia sunglasses are designed for those who value thoughtful design, quality materials, and everyday performance.

Orders & Shipping

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing tracking information. You can use this to monitor your delivery progress at any time.

How long does delivery take?

Delivery times vary by location:

UNITED KINGDOM BASED

Standard Delivery (Royal Mail)2- 4 days Royal Mail - £3.99

Next Day Delivery (DPD)

Order by 1pm -  £5.99

AUSTRALIA BASED

Standard Delivery $12 AUD
3-6 Days
Express Delivery  $16 AUD
1-3 Days

  • Europe & Rest of World: Varies by destination

All orders are dispatched within 1–3 business days.

Do I need to pay duties or import tax?

For orders shipped outside the UK, duties, taxes, or import fees may apply. These charges are determined by local customs authorities and are the responsibility of the customer.

All international orders are shipped from our United Kingdom and Australian warehouse.

Do you ship internationally?

Yes. We ship worldwide. Available shipping options, costs, and delivery times are shown at checkout.

If your country is not showing up please get in touch.

Do you offer free shipping?

Complimentary standard shipping is available on qualifying orders. Details are shown at checkout.

Returns

What is your returns policy?

We accept returns from UK customers within 14 days of receiving an order, provided items are unused, unworn, and returned in original condition with all packaging.

What if my sunglasses arrive damaged or faulty?

If your order arrives damaged or faulty, please contact our customer care team with your order number and clear photographs of the issue. We will assess the issue and arrange a resolution.

Customer Care

How do I contact customer care?

For all enquiries, please contact us at info@rizkia.com. Our team aims to respond within 24 - 48 hours.